Shipping Policy
Free Shipping for Everyone, Everywhere
At BAG, we believe in making things simple and accessible. That’s why we offer free standard shipping on all orders, no matter the size of your purchase or your location in the world. Here’s a breakdown of estimated delivery times for different regions:
Region | Estimated Delivery Time |
Japan | 2 - 4 business days |
Asia (excluding JP) | 5 - 10 business days |
US & Europe | 7 - 14 business days |
Rest of World | 10 - 21 business days |
What Sets Our Shipping Apart
Global Footprint: We ship to over 150 countries. Wherever you are, our urban - inspired bags can reach you.
Eco-Friendly & Secure Packaging: Your bag will be safely nestled in 100% recycled cardboard boxes with plant - based ink labels. We protect your purchase while protecting the planet.
Carbon-Neutral Commitment: Through our partnership with EcoCart, all international shipments are carbon - offset. Shop with us and reduce your environmental impact.
Shipping Disclaimer
Please note that BAG cannot be held responsible for:
Unforeseen Circumstances: Delays, damages, or non - delivery caused by natural disasters, wars, strikes, pandemics, or other force majeure events.
Customer Errors: Issues arising from incorrect or incomplete delivery addresses provided by you.
External Factors: Delays due to customs clearance, import regulations, or local postal services in your country.
Third-Party Actions: Unauthorized access or actions by third parties beyond our control.
Return & Refund Policy
14 - Day Hassle-Free Returns
Not completely satisfied with your BAG purchase? No problem! You have 14 days from the date of receipt to return your item for a full refund.
Refund Timing
Credit/Debit Cards: Once we receive and inspect your returned item, refunds will be processed within 3 - 5 business days and credited back to your original payment method.
PayPal: PayPal refunds typically take at least 14 days. In some regions, due to local laws and PayPal requirements, this could extend up to 30 days.
Return Shipping Costs
You’ll be responsible for covering the return shipping fees. To ensure your item reaches us safely, we recommend using a tracked shipping service.
Items That Can’t Be Returned
Custom Creations: Customized or personalized bags made specifically to your unique specifications.
Used or Altered Items: Bags that show signs of wear and tear, stains, or have been modified by you.
Promotional Exclusions: Items bought during special limited - time promotions that clearly state non - return policies at checkout.
How to Get a Refund
Reach Out: Contact our customer service at [email protected] within 14 days of receiving your order. Provide your order number and the reason for return to request a return authorization.
Send It Back: Once you’ve got the authorization, carefully repack the item in its original condition and packaging. Use a tracked shipping service to send it to our designated return address.
Inspection: Our team will thoroughly check the returned item to make sure it meets our return criteria.
Get Your Refund: If everything checks out, we’ll process your refund according to the timelines above. The money will be returned to the same account you used for payment.
Currency Options
BAG supports multiple currencies. When you check out, our system will automatically detect your region and show prices in the relevant currency. You may also have the option to switch currencies if available, so you can shop in your preferred currency.
After the 14 - Day Return Window
If you contact us after the 14 - day return period has passed, don’t worry. We’ll review your request individually. While we can’t promise a refund or return, our customer service team will work hard to find a solution that works for you. This might include offering store credit, arranging repair services (if applicable), or suggesting other alternatives based on your situation and the item’s condition.
For any questions about our delivery, return, or payment policies, feel free to get in touch with our customer service team. You can reach us at [email protected] or +852 56898263 (Monday - Friday, 10 AM - 6 PM JST).