1. Why Your Privacy Matters to Us?
At BAG, we deeply understand that every piece of personal information represents your trust. Whether it's the traces you leave while choosing your favorite bags or the trust you place when completing an order, we will safeguard the security of your data with the highest standards, ensuring that your privacy remains in your own hands.
2. What Information Do We Collect?
2.1 Personal Information
Basic Contact Information: When you register an account, place an order, or contact our customer service, we collect your name, email address, phone number, and shipping address. This enables us to provide precise order services and considerate after - sales support.
Sensitive Payment Information: To complete transactions, we obtain your credit/debit card number, expiration date, and security code. All payment data is processed through PCI - DSS compliant payment gateways and protected by SSL encryption technology throughout the process, ensuring worry - free payments.
Account - Specific Information: If you create an account, we will store your username and password. We recommend changing your password regularly, and we also implement multi - factor authentication and other measures to protect account security.
Personalized Profile Information: We may collect information such as your gender, age, and location to recommend trendy bags that better suit your preferences and offer exclusive discounts.
2.2 Non - Personal Information
Device and Browser Information: We automatically record the device type (such as iPhone, Android phone), operating system, browser version, and IP address you use when accessing our website. This is used to optimize website adaptability and prevent network risks.
Browsing Behavior Data: We track the pages you visit, the products you are interested in, the links you click, and other behavioral data. By analyzing this data, we can understand user needs, enhance the shopping experience, and present higher - quality content and recommendations.
Cookies and Tracking Technologies: We use technologies such as Cookies and web beacons to remember your shopping preferences, analyze website traffic, and display personalized advertisements. You can manage your Cookie permissions at any time through your browser settings.
3. How Do We Use Your Information?
Full - process Order Service: From order confirmation and shipping arrangement to sending logistics notifications, your personal information is involved throughout the shopping journey to ensure that the products are delivered accurately.
Efficient Customer Support: When you have any questions or needs, we can respond quickly and solve problems by relying on the information you provide, offering one - to - one exclusive service.
Personalized Shopping Experience: Based on your purchase history and browsing records, we recommend bags that match your style, send customized marketing emails, and offer exclusive discounts.
Continuous Website Optimization: By analyzing non - personal data, we continuously improve website performance, fix bugs, and make every shopping experience smooth.
Precise Marketing Promotion: With your consent, we send marketing emails about new product releases, limited - time promotions, etc. You can unsubscribe from these emails at any time by clicking the unsubscribe link.
Security and Risk Prevention: Using your information, we monitor and prevent fraud in real - time, protect account security, and strictly comply with all relevant laws and regulations.
4. With Whom Do We Share Your Information?
4.1 Third - Party Service Partners
We cooperate with reliable payment platforms (such as PayPal), logistics companies (such as DHL), and marketing agencies. These partners are contractually bound to use your data only within the scope of the services they provide and follow equally strict privacy protection standards.
4.2 Business Cooperation Projects
In joint marketing activities or brand collaboration projects, we may share some information with our partners. However, we will ensure that the data sharing complies with this policy and relevant privacy regulations.
4.3 Legal Mandates
If we receive legal orders such as court subpoenas or government investigations, or if it is necessary to protect the rights, property, and safety of us and others, we may disclose your information in accordance with the law.
4.4. Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles. Any legal action or proceeding arising out of or in connection with these Terms of Service shall be exclusively brought in the courts located in Hong Kong, and you consent to the personal jurisdiction of such courts.
4.5 Business Changes
In the event of business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred to a new entity. We will notify you in advance and explain your rights.
5. How Do We Ensure Data Security?
Encrypted Transmission Protection: We use SSL encryption technology to ensure that sensitive information such as payment details is not stolen or tampered with during transmission.
Strict Access Control: Only authorized employees and partners can access your information when necessary, and they are required to abide by strict confidentiality agreements.
Secure Storage and Backup: Your data is stored on secure servers and backed up regularly. We also implement measures such as firewalls and intrusion detection to prevent data breaches.
Regular Security Audits: We conduct regular security audits to promptly identify and fix potential vulnerabilities, continuously enhancing the level of data security protection.
6. What Rights Do You Have?
Information Access and Modification: You can log in to your account at any time to view and correct your personal information, or contact our customer service for assistance with updates.
Unsubscribe from Marketing Emails: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. Transaction - related emails will not be affected.
Right to Data Portability: In some regions, you have the right to request that we provide a copy of your personal data in a common digital format.
Information Deletion Request: You can apply to delete your personal information. However, some data may need to be retained based on legal or security requirements.
7. Children's Privacy Protection Measures
BAG's services are not intended for children under the age of 16. We do not actively collect information from minors. If we discover that we have inadvertently collected information from children, we will delete it immediately.
8.Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
9. How Will the Policy Be Updated?
We will update this policy according to business changes, technological developments, and regulatory adjustments. For significant changes, we will notify you via email or website announcements. Continued use of our services after the update means that you accept the new policy.
If you have any questions or suggestions regarding this privacy policy, please contact us at [email protected].